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Dispute Resolution and Governing Bodies

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Dispute Resolution

If for some reason, you as our client have not been completely satisfied with the processing and handling of your financial needs, the management of Better Choice recommends the following procedure.

  • Speak to your Finance Consultant first and endeavour to establish what your needs as a borrower/client is and to what extent those needs were met by the Better Choice Finance Consultant.
  • If you are unable to reach some form of resolution with the Better Choice Finance Consultant please contact:

Sebastian Scurria

Director in Bona Fide Control

PO Box 896

Balcatta WA 6914

Ph: 08 9240 2001

Fax: 08 9240 2441

Mob: 0419 925 291

Email: seb@betterchoice.net.au

If you are unable to find common ground with the Director of Better Choice Mortgage Services, then there is a number of instrumentalities you may contact in an effort to achieve resolution.

Australian Securities & Investments Commission (ASIC)


Ph: 1300 300 630

Credit Ombudsman Services Limited (COSL)


Ph: 1300 78 08 08

Mortgage and Finance Association of Australia (MFAA)


Ph: 1300 554 817

Governing Bodies

Following is information concerning the finance industry stakeholders that formulate and govern industry compliance.

Australian Securities & Investment Commission (ASIC)

ASIC is Australia’s corporate, markets and financial services regulator. They contribute to Australia’s economic reputation and wellbeing by ensuring that Australia’s financial markets are fair and transparent, supported by confident and informed investors and consumers. They are an independent Commonwealth Government body and are set up under and administer the Australian Securities and Investments Commission Act (ASIC Act), and they carry out most of their work under the Corporations Act.


Ph: 1300 300 630

Australian Finance Group Ltd (AFG)

AFG is Australia’s largest mortgage aggregator and AFG and its members facilitate approximately $3 billion per month of finance. Amazing statistics when you consider that AFG is predominantly WA owned and their head office is located in West Perth.

Ph: (08) 9420 7888

The Directors of Better Choice Mortgage Services have had a business relationship with AFG since 1994. Better Choice has been AFG’s No 1 and No 2 member for the last 3 consecutive years.

Below are other organisations that help regulate the industry

Credit Ombudsman Services Limited (COSL)

The Credit Ombudsman Service is a free and independent External Dispute Resolution scheme. It provides consumers with an alternative to legal proceedings for resolving disputes with COSL Members operating in the Credit marketplace.


Ph: 1800 138 422

Mortgage and Finance Association of Australia (MFAA)

The Mortgage & Finance Association of Australia (MFAA) established in 1980, is a leading provider of service and representation to mortgage brokers, finance brokers, mortgage managers, lenders (bank and non-bank), and originators to assist them develop, foster, and promote the mortgage and finance industry.

Ph: 1300 554 817

1300 805 221

Better Choice